Terms of Service

COMMUNICATION

By setting up an account and registering with DocuCopies.com, you are consenting to receive emails and phone calls from DocuCopies.com. This may include, but is not limited to, questions or updates on your orders, shipping/tracking information, promotions and coupons, receipts, issues with files, issues with payment, etc.

Automated emails will include an option for "opting out" of future electronic communications. If you do not see an opt-out option or you wish to discontinue future communication with DocuCopies.com customer service members, please let us know by email. In some cases, we may call in addition to emailing, such as a processing delay on a time-sensitive job. You are responsible for following the progress of your job's produc pt-1tion. We cannot be held responsible for missed emails, phone calls, invalid phone numbers, etc. For this reason please be sure to include several valid contact options.

We recommend opting in to receive text/SMS notifications about jobs in progress with us. This helps avoid delays due to problems with file setup, payment, and other issues. We will never use SMS messages for marketing or other non-essential communications.

In rare cases, such as a problem with a Rush Order or an unexpected problem/delay with a job in progress, we may send an SMS message if we're unable to reach you by phone or email, even if you have not opted in to receive SMS. This is to ensure that your estimated or guaranteed delivery dates are not affected due to us being unable to reach you.

You may view your current email delivery preferences and make changes here: Review Email Preferences

DATA AND PRIVACY

The information we collect is used only for order processing, internal record keeping and marketing purposes. We do not sell or share customer information with any third parties, except where required by law, and for processing, fulfilling and delivering orders. Read more about how information is used on our Privacy Policy page.

Customers who no longer wish to order from DocuCopies.com may request the deletion of all personal information by contacting us.

PAYMENT METHODS, TERMS & CONDITIONS

All orders must be paid in full before we begin production. We offer several payment options for your convenience:

HARD COPY PROOFS AND DESIGN WORK

By ordering a hard copy proof or file design/editing services, you are agreeing to pay the associated charges for completion of these services, even if you cancel the rest of the job. Customers whose payment cannot be collected will be barred from ordering until their account is balanced.

PRODUCTION CUTOFF

All orders received after 2 p.m. CST (4 p.m. CST if shipping from West Coast production facility) will go into production the next working day. Rush delivery must be selected when placing your order to guarantee rush dates. Adding a Rush service to an existing order may not be possible, or may incur a higher charge than was shown at checkout, due to the shortened production window.

STOPPING PRODUCTION

All jobs are considered final once payment is received. In some cases, we may be able to stop production after charging jobs out, but we cannot guarantee this. Jobs pulled out of production for any reason may be charged a $9.95 stop-production fee. Any unprinted portion of your order may be reissued as a store credit only, good for one year from its date of creation.

FILE SETUP CHARGE

We have no setup charge. But if substantial file editing needs to be done to make it print-ready, and you're unable to do this yourself, there is a $39.95 minimum editing charge per file. Feel free to email ahead of time for a quote, or simply put your request in the Job Notes. We will contact you about any additional charges and email a digital proof before proceeding.

Additional $9.95 fee applies to replace files (if possible) on jobs already in production.

FILE & PRINT QUALITY

Resolution: Low-resolution images don't print well! Images taken off the Internet, particularly those with resolutions of 72ppi (pixels per inch), look jagged and fuzzy when printed. To avoid this, we recommend that your images be at least 300ppi (pixels per inch). However, if you supply us with 72ppi images, we will still print these files, since many customers do not have access to the higher-resolution originals. We cannot reprint or refund the job if you are unhappy with the image quality of your supplied files.

Color Matching: We use high-end digital printing equipment which reproduces images with toner instead of ink. This means we cannot match PMS or other colors exactly as they are in your files. The color accuracy will be very close to what the information in your file says but it will not be exact. Our machines print in the CMYK color profile, so we recommend you convert and preview your file as CMYK before uploading. Printing an RGB file in CMYK, for example, may result in unexpected color variances.

What you see on your screen IS NOT necessarily the same thing that you will see when printed. Your monitor uses different technology to produce colors than our printing equipment does, so what you see on your screen will always vary from what you see when printed. If you are worried about color quality, it is recommended to order a hard copy proof first.

Process Black & Grayscale Images: Please be aware of the color makeup in your document. While text, background colors, and images may look black on your monitor, the information in your file may be telling our equipment differently. Process black, or black that only utilizes K toner, may look darker on your monitor than it will in print. This is because print with one color (K) it will appear lighter when printed. Process black is recommended for small text, but for large text and background colors we recommend using a four color black. A four color black is one that utilizes all the inks in CMYK. The same goes for grayscale images. They may appear darker on your monitor than when printed.

Print Quality: During the printing process, the paper registration can bounce in the machine up to 1/16" from center in any direction, resulting in a minor variance of image placement. We work to provide the best quality possible on each job, but due to the digital printing process, there can always be some degree of minor, unavoidable marks from being run through the machines. These include roller and drum marks, random toner dots, and lines / scratches. If a job is deemed unusable by a customer due to these issues, returns/reprints/refunds will be handled on a case by case basis by our review board. All decisions are final.

After-market Printing: We cannot guarantee our toner and print quality will be preserved if you run these through another machine after receiving them. For example, printing a letter on preprinted letterhead or printing addresses from an Excel file onto preprinted postcards. Toner may streak or become otherwise distorted depending on your machine's processes.

BINDING MARGINS

We recommend leaving at least 0.5" margin (blank, unprinted space) on the binding edge for all books except stapled booklets. You are responsible for making sure none of your content is affected by the binding. While we do try to watch for uneven or insufficient margin space, we cannot guarantee we will catch these. To help you catch any errors like this, we recommend requesting a PDF proof in your job notes. This will show how far in the binding extends in your print-ready file.

SHIPPING POLICY

All orders received after 2 p.m. CST (4 p.m. CST if shipping from West Production Facility) will go into production the next working day. Rush orders are available (see below). Shipping costs for DocuCopies.com will depend on your job details, delivery-speed selection and location. Canadian shipments are subject to Brokerage Fees and Canadian Taxes.

Jobs which are returned to us as undeliverable and must be reshipped will incur additional shipping and handling charges.

Split shipments will have additional costs.

SATISFACTION GUARANTEE

We stand behind the quality of our products and services so far as the criteria in question are within our control. If for any reason you are not satisfied with the job, please let us know within 30 days. This is the longest that we keep samples, so verifying errors beyond that becomes difficult. Orders are considered closed and cannot be reprinted, returned or refunded after 90 days.

Here is a partial list of examples where we may be at fault: Missed deadlines (when noted or ordered Guaranteed*), issues with printing quality (printer errors or missing information), and finishing options (cutting, binding, folding, etc.) are things we have some control over.

We cannot be held responsible for issues which were already present in your uploaded files, including but not limited to image resolution, typos, file errors, and formatting issues. But we do make every effort to catch and alert you to such problems before printing. We also cannot be responsible for jobs which are ordered "wrong" (e.g. you chose the wrong paper, meant to choose double-sided printing, etc). You will have several opportunities to review and correct the information you've entered.

RETURNS / REFUNDS

Compensation for unsatisfactory jobs will be decided by the general manager and/or review board when necessary, on a case-by-case basis. Depending on circumstances, DocuCopies.com may issue a refund, a store credit or a reprint for all or part of the job.

• Prints which are being refunded or reprinted must be returned using our complimentary UPS Return Services. This will require you to repackage the items for UPS to pickup. The shipping cost is charged to our UPS account.

GUARANTEED DELIVERY / DEADLINES

The checkout process will display a calendar which shows a 3-day estimated range of delivery based on your job details, location, and our current production load.

• If your deadline falls during or before the Estimated Delivery Range, you must click that day's associated Guaranteed Delivery price.
• If your must-have-by date does not show a Guaranteed Delivery price, make sure to specify that deadline in the Job Notes.
• We cannot be responsible for missed deadlines or event dates which weren't noted or selected/paid for at checkout. Deadlines communicated via phone are not valid until your order is placed so that we can match it up in our system.

DIGITAL TRANSFER OF FILES

DocuCopies.com only accepts files uploaded through the website for printing. If you have questions prior to ordering you may send sample pages for reference, but these are not considered part of your order and files must be uploaded separately at checkout. We do not accept physical disks, flash drives, CDs or hard copies.

All prices and quotes provided by DocuCopies.com assume the customer provides properly prepared files following our file setup guidelines. The customer accepts all responsibility for supplied files that fail to output properly, contain errors or provide an unacceptable result. DocuCopies.com will make every effort to discover problems in the file's pre-flight stage but accepts no responsibilities for errors not detected.

RIGHT TO REFUSE SERVICE

We reserve the right to refuse any jobs for reasons such as, but not limited to, hate speech, offensive material, pornography/sexual imagery, and abusive or excessively unpleasant communications with our team members.

INDEMNIFICATION

The customer affirms ownership of publication rights to all artwork, photos and other material submitted for printing and agrees to indemnify and hold harmless DocuCopies.com from any and all lost, cost, expense and damages on account of any and all manner of claims, demands, action and proceeding that may be instituted against DocuCopies.com on grounds that said printing violates any copyright or any proprietary right of any person, or that it contains any material that is libelous or scandalous, or invades any persons right to privacy or other personal right. The customer agrees to, at the customer's own expense, promptly defend and continue the defense of such claim, demand, action or proceeding, that may be brought against DocuCopies.com provide that DocuCopies.com shall notify the customer with respect thereto. 90 days after an order is marked as shipped from our facility is considered final.

Prices may vary without notice. This terms and policy agreement applies to all orders and customers of DocuCopies.com.